TABLE DELIVERY INFORMATION
Tables are shipped free of charge within contiguous 48 US States. Once your order is shipped you will receive an email with your tracking information. Please check the freight carrier’s website for shipment status. All tables are delivered Monday through Friday via motor freight carriers. Expedited delivery and additional service like Inside Delivery can be provided by the freight carrier at additional charges. Please contact JOOLA USA if special service is required. Due to the size, some trucks may be unable to access certain residential areas. If you are aware that your destination may have this issue, please contact JOOLA USA prior to placing the order. We will work to find a freight carrier that can accommodate your requirements.
When the table is picked up by the freight carrier, you will receive an email notification with a tracking number and freight carrier information. The freight carrier will call to schedule a delivery appointment in the residential area. Please make sure you leave a valid phone number in your order information so the freight carrier can contact you. Alternatively, you may contact the freight carrier to make delivery appointment.
Most freight carriers have a four-hour time windows for delivery. We have no control of freight carriers. For faster response, if the freight carrier is late for delivery, please contact them directly with your tracking information.
Failure to comply with the arranged delivery time will result in additional charges for re-delivery and/or storage fees established by the freight carrier. The additional charge will be your responsibility. The charge is at least $79.
Accepting the Delivery
Be sure to inspect the freight before signing the delivery receipt!
The freight carriers do their best to ensure your table arrives without any damages. However, some damage may occur during the transportation. We would like to hold the freight carriers accountable for the damage, and recover the cost of the damage. Please do not sign the delivery receipt until you have fully inspected the freight. If there is any visible damage to the shipment, please do not sign the delivery receipt. Signing the receipt will absolve the freight carrier of any damage responsibility.
If everything looks good, please sign and accept the table.
If the table looks damaged, write “REFUSED/DAMAGED” on the delivery receipt, and refuse the freight. DO NOT accept the delivery if the package shows signs of damage.
If the wrong table is delivered, please refuse the freight. If you discover the delivered table is wrong after the driver has left, please do not unpack or assemble the table. Leave everything in the original package, and notify JOOLA North America customer service immediately.
For any concealed damage found after the delivery, you must contact JOOLA North America customer service within 5 days of delivery. Please do not attempt to assemble the table. Please keep all the original packaging, including the pallet. If the table needs to be returned, the original packaging will be required for the table to be picked up.
Once you notify us of a shipment rejection or damage, you will receive email confirmation from JOOLA North America customer service.
Shipping Address Change
If the shipping destination address needs to be changed for any reason after the table has already been shipped, the freight carrier will charge an additional fee. This additional charge is your responsibility. The additional charge is a minimum $79.
If a cancellation request is received after the table has been shipped, the shipping charge to return the table to our warehouse will apply, and a minimum $199 will be deducted from the refund.
The standard delivery is to the curbside. Additional service, such as Inside Delivery or White Glove Service, may be requested for additional fee. To request additional service, please contact JOOLA USA with clear instructions on what is requested prior to placing the order. The ordering processing time may be longer. We will try our best to find a freight carrier that can accommodate your request. However, there is no guarantee that the service requested is available in your area. We will contact you when the additional charge is provided by the freight carrier.